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Integrations

Triage feature requests and log to Linear

Plain

WHAT THIS WORKFLOW DOES

This workflow recognizes feature requests as they arrive and files them in Linear. The Sidekick Agent checks first for an existing issue so you stop collecting duplicates, and leaves bugs, how-to questions, billing and onboarding tickets alone. Each issue links back to the customer who asked.

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Triage

Investigate and diagnose new tickets

By Buildkite

Alerts

Escalate urgent tickets to on-call via PagerDuty

By Cursor

Triage

Summarize closed tickets

By Buildkite

Join the teams who rely on Plain to provide world-class support

Join the teams who rely on Plain to provide world-class support