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Support is changing. You're in the right place.

Guides, jobs, and resources for support engineers who build.

Support Engineer Index 2026

The data on what support engineers earn, know, and do.

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Salary benchmarks

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Which skills are in demand

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How your role compares

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Who's Hiring

Curated roles at companies building modern support teams

Director of Customer Experience

Lightning AI

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Director of Customer Experience

Lightning AI

Customer Support Associate

Synthesia

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Customer Support Associate

Synthesia

Technical Support Specialist

Attio

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Technical Support Specialist

Attio

Customer Support Engineer

Tailscale

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Customer Support Engineer

Tailscale

Senior Support Engineer

n8n

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Senior Support Engineer

n8n

Premium Support Engineer

Replit

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Premium Support Engineer

Replit

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Support Engineering Index 2026

Salary benchmarks, skill premiums, and career data for support engineers.

Guides

• 6 Parts

What is MCP? A quick guide for support teams

All you need to know to connect your tools to AI

Thoughts

A letter from Susana de Sousa

After a decade leading support teams, I’m switching sides – from buying tools to building them.

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The support metrics CFOs actually care about

A practical framework for building the business case for support investment

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Guides

Conversations

Insights

Tools

Thoughts

Guides

•

Support Engineering Index 2026

Salary benchmarks, skill premiums, and career data for support engineers.

Guides

• 6 Parts

What is MCP? A quick guide for support teams

All you need to know to connect your tools to AI

Thoughts

A letter from Susana de Sousa

After a decade leading support teams, I’m switching sides – from buying tools to building them.

Guides

•

The support metrics CFOs actually care about

A practical framework for building the business case for support investment

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Channels

Resources

Support