Support infrastructure for humans & agents
Plain is the agentic platform to orchestrate customer work. Turn every conversation into faster answers, better products, and customers who stay.
One place where your team and agents work together.
Connect every customer conversation to the right people, context, and tools. Your agents work from the same threads, account history, and knowledge as your team.
Account context inside the thread
Access past threads, account data, and knowledge from your tools on one customer record to answer quickly and accurately.
“For the first time, I have a platform that’s actually keeping up with what we want to build. Plain gave us the foundation to run support the way we wanted, with clean data and custom implementations. Everything is in one place.”
Let agents do the work, yours or ours.
Every agent works in the same threads as your team.
Investigate before you open the thread
Sidekick checks your logs, issue tracker, and knowledge base as soon as a thread arrives, then takes the next step.
Automatically detect incidents early
When several customers report the same problem, Sidekick groups the threads and either opens a new incident or links to an existing one.
Build workflows with natural language
Tell Sidekick what you want to automate, like triaging enterprise requests to engineering. It builds the workflow for you.
Set its rules
Choose its tone, what it answers, and which customers it talks to.
Keep your knowledge up-to-date
When it finds a knowledge gap, it hands the thread to your team and suggests updates.
Test it on real threads
Use Test Mode to see its draft replies on live traffic before you turn it on.
Bring any agent
Homegrown or third-party, through our API.
Get full access
Reply to customers, investigate threads, and take any action in Plain that ours can.
Stay in control
You choose the model, the prompts, and how much access it gets.
What happens when teams switch to Plain.
Vercel’s customers get issues resolved 50% faster
Vercel moved support to Plain in just two weeks. Customer feedback now reaches product, security, engineering, and finance, and each support engineer handles 38% more threads.
20x volume with just 2x the team
n8n’s support volume grew twentyfold while its team only doubled, with AI handling 70%+ of tickets.
3x automated resolution in four months
Resend’s automated resolution rate went from 10% to 33%, with no negative sentiment on the automated replies.
First response in 3 min, down from an hour
Voltage Park cut first response time by 95%, from over an hour to 3 minutes, after moving off Freshdesk.
Migrate in days.
Bring every ticket and channel with you, from whichever tools you use today.
Consolidated into Plain
5 → 1 tools
To onboard from Jira
2 days
Of tickets migrated without errors, from Zendesk and Salesforce
99% of tickets
Engineered with enterprise-level security. Built for everyone.
SOC2 Type II and GDPR compliant, with SSO and SCIM.
