BROADCASTS
Send proactive Slack messages to customers
Announce an incident, maintenance window, or product update. Filter your customer data to pick who hears about it, and handle every reply as a normal support thread.
Trusted by THOUSANDS OF B2B teams
How enterprise B2B teams use Broadcasts
Incident updates
Tell everyone affected while it’s still happening, not after.
Maintenance windows
Give customers notice before the work starts.
Feature announcements
Tell the customers where a change actually applies to.
Deprecation notices
Reach every affected customer, and see who you reached.
Built for the people who handle customers everyday.
Send broadcasts from your own systems
Create broadcasts and audiences through the Plain API, including raw Slack Block Kit. When your monitoring fires, it can post the update to the right customers itself.
What teams say about running support on Plain.
Supporting our customers with Plain has allowed us to bring the customer voice much more in touch with our entire company.
Jeff Escalante
Engineering Director @ Clerk
We're not just reacting anymore. We're getting ahead of issues, keeping product in the loop, and giving customers the help they need – faster.
Ramiro Aznar Ballarin
Support Manager @ Tinybird
Plain allows us to keep our personal approach to support while giving us the structure we need to scale.
Jason Jacob
VP Technical Services @ Buildkite
Questions
and answers.
Everything you need to know before getting started with Broadcasts.
What is a broadcast?
One message sent to many customer Slack channels at once. Teams use broadcasts for incident updates, maintenance windows, product changes, and deprecation notices. You write it once, choose who gets it, and send it to every channel that matches.
How do I choose who gets a broadcast?
Can I see exactly who will receive it before I send it?
Who does the message come from?
Can I schedule a broadcast?
What happens when a customer replies?
Can I send a broadcast from my own systems?
Can I edit or unsend a broadcast after it’s gone out?