Sidekick

Stop investigating. Start resolving.

Sidekick goes into your tools and comes back with what you need, so you can focus on what matters.

100% Free while in Beta Available on all plans

  • Which L1 threads are still open?

  • Please check the code for this issue

  • What are the top 3 issues from Acme Co. this month?

  • Does our deal with Acme Co. feel confident?

  • Please check the code for this issue

  • Has this bug been resolved in past threads?

  • Which threads are still awaiting response?

  • Please check the code for this issue

  • Has anyone reported this error in the last 30 days?

  • Please check the code for this issue

  • Are there any Linear issues related to this?

  • Which threads are still awaiting response?

  • Please check the code for this issue

  • Which customers are most at risk?

  • Catch me up on this week's issues

  • Please check the code for this issue

  • What plan is this customer on and when does their contract renew?

API rate limits
Ask a follow up

TRUSTED BY THE BEST SUPPORT TEAMS

HOW IT WORKS

You ask. Sidekick gets it.

1

1

Ask anywhere within Plain or Slack

Wherever you are in your app, you can toggle or tag Sidekick to ask a question — a customer's history, a bug, a sales deal, and much more.

2

2

Sidekick connects to your stack

Sidekick searches across your CRM, issue tracker, docs, codebase, analytics, and call recordings with full context.

3

3

Outputs you can trust

Sidekick answers with sources, confidence, and reasoning attached, so your team sends answers they can stand behind.

NEW

NEW

Access Sidekick right within Slack.

Access Sidekick right within Slack.

The same Sidekick that knows your customers, product, and systems — now reachable right from Slack.

The same Sidekick that knows your customers, product, and systems — now reachable right from Slack.

Real questions.
Sourced answers.

"Is the bug from this thread fixed yet?"

Cross-check Linear issues against recent code changes and recieve direct information about whether the fix has shipped.

"Where do things stand with this account?"

Bring together open issues, account health, usage signals, and past conversation so you walk into any demo or call prepared.

"What's behind this spike in alerts?"

Correlate error tracking, metrics, and recent deploys to point at a likely root cause, before it escalates.

"How does this feature actually work?

Surface the right documentation, internal specs, and edge cases so you can give an accurate, confident answer.

search

Less grunt work. More productivity.

Send Sidekick off to investigate in the background while you keep working. It moves across your tools to answer questions on a single thread, or broadly about your entire customer base.

connect

Integrate and work across every tool.

Use Sidekick to look up related issues and incidents; pull context from call recordings and meeting notes; or answer questions about your own codebase all from within a thread.

create

Go from answer to action.

Ask Sidekick to create tickets, publish articles, or run multi-step tasks inside our outside Plain. It plans, checks in when needed, and asks for human approval.

There's a tool for that

Enable Sidekick to utilize tools your team uses to answer questions or gain customer insight.

Attio

Hubspot

LaunchDarkly

PostHog

Sentry

Datadog

Grain

Notion

Granola

Slack

sidekick-github

GitHub

Incident.io

Linear

More coming soon…

More coming soon…

I'm such a massive fan of Sidekick. I am absolutely blown away — this product direction is 100% aligned with how we're evolving our support team!

Dean Sliney

Founding Support Engineer

I'm such a massive fan of Sidekick. I am absolutely blown away — this product direction is 100% aligned with how we're evolving our support team!

Dean Sliney

Founding Support Engineer

I'm such a massive fan of Sidekick. I am absolutely blown away — this product direction is 100% aligned with how we're evolving our support team!

Dean Sliney

Founding Support Engineer

10+

TOOLS AVAILABLE at launch

0

Tabs switched

24/7

availability

Try Sidekick for free while in beta.

100% Free while in Beta Available on all plans