Close tickets when customers confirm resolution

This workflow closes a ticket as soon as the customer says the problem is fixed. Every time a customer replies, a Sidekick Agent Action decides whether the message is a clear confirmation that the issue is resolved, rather than a follow-up question, a problem that is still going, or an ambiguous thanks, and marks the thread status as done. Only clear confirmations close the ticket, so what is left open in your queue is genuinely still open.