Every thread now includes a summary card that gives a quick overview of what the request is, how it’s been handled so far, and what still needs attention.

This makes it easier to get up to speed quickly, especially on longer or more complex threads with many participants or when returning to older support requests.

To use this feature, open any thread to see the summary card. If the summary doesn’t look right, use the in-app feedback to help us improve the output over time.