Preserved email input when creating a new customer

Added support for deleting knowledge sources

Improved support for the CHAT channel in the createThread mutation

MS Teams improvements:

• Support for MS Teams added to reporting

• Indicate and link to MS Teams attachments we failed to process

• Create a thread in Plain when a customer replies to a user message in MS Teams

• Added shortcut to open thread in MS Teams (o)

• Support more markdown formatting in messages from and to MS Teams

Changed sentiment filter label to CSAT Sentiment

Action bar layout updated for more compact spacing

Updated stroke width of escalation icon to match other icons

UX improvements on the Help Center access page

Adjusted inline code styling for better visual alignment

Updated the main navigation styling for items like Support, Insights, and Help Center

Improved reporting navigation – now in the side menu

Chart data points in reporting are now clickable and link to thread lists

Added shortcut for escalating a thread using X (because... eXcalating)

Refreshed the shortcut help panel:

• Added newer shortcuts

• Removed outdated ones

• Reordered to highlight the most useful

Team icon is now available in saved views

Correct cursor now shown when hovering over messages in the timeline

Added support for Slack installs by enterprise users across multiple workspaces